http://www.kitchensoap.com/2012/09/21/a-mature-role-for-automation-part-i/
http://www.kitchensoap.com/2013/08/20/a-mature-role-for-automation-part-ii/
Talks about blog-post-deployinator
Talks about blog-post-automation-myths
blog-post-a-mature-role-for-automation#design-heuristics Design for appropriate trust, not greater trust.
Show the past performance of the automation.
Show the process and algorithms of the automation by revealing intermediate results in a way that is comprehensible to the operators.
Simplify the algorithms and operation of the automation to make it more understandable.
Show the purpose of the automation, design basis, and range of applications in a way that relates to the users' goals.
Train operators regarding its expected reliability, the mechanisms governing its behavior, and its intended use.
Carefully evaluate any anthropomorphizing of the automation, such as using speech to create a synthetic conversational partner, to ensure appropriate trust. blog-post-a-mature-role-for-automation#design-heuristics
blog-post-a-mature-role-for-automation#design-heuristic-reveal-intermediate-results Show the process and algorithms of the automation by revealing intermediate results in a way that is comprehensible to the operators. blog-post-a-mature-role-for-automation#design-heuristic-reveal-intermediate-results
blog-post-a-mature-role-for-automation#outage-as-rationale But first: what is responsible for the impulse to automate that can grab us so strongly as engineers?
Is it simply the disgust we feel when we find (often in hindsight) a human-driven process that made a mistake (maybe one that contributed to an outage) that is presumed impossible for a machine to make? blog-post-a-mature-role-for-automation#outage-as-rationale
"the idea that automation should place high priority and focus on the human-machine collaboration instead of their individual capacities is a main theme in the area of Joint Cognitive Systems, and one that I personally agree with."
How do we avoid the loss of skill and proficiency? Do we do something like give classes in what the Automator is doing?
blog-post-a-mature-role-for-automation#automation-coagency "Since humans and machines do not merely interact but act together, automation design should be based on principles of coagency." blog-post-a-mature-role-for-automation#automation-coagency
blog-post-full-partial-automation
comment-on-relationship-between-people-and-the-automation
rollout
situational awareness