"high coherence of process information, high process complexity and high process controllability (whether manual or by adequate automatics) were all associated with low levels of stress and workload and good health… High process controllability, good interface ergonomics and a rich pattern of activities were all associated with high feeling of achievement" – Bainbridge
comment-on-relationship-between-people-and-the-automation#mistrust I work with teams of both automators and operators. There is a current of mistrust running between them based on a history of inhumane assumptions and practices on both sides in the expression of their skills and intelligence. These teams are software engineers who must learn the language of automated deployment systems, systems engineers who monitor the deployment process and must make intercession decisions when things go wrong, and operations engineers who are responsible for the results of the automated deployment in production. comment-on-relationship-between-people-and-the-automation#mistrust
So I see this as a question of better cooperation between the humans who design and implement automaton systems and the humans who operate them? To put a very fine point on Jeff's comment above; The machine's are secondary to the problem at hand. It is necessary to consider the humanity of all participants in a given process (including the automation designers themselves) if we want our automated systems to be in any way humane. It would help considerably if the tools and processes used by automation designers help to reinforce this perspective, but the real help comes from authentic respect and care for the human at every step in the system.
rollout
situational awareness